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These terms govern your use of dudukgo — your account access, wallet transactions via DANA or GoPay, and all activity within our platform. Access to our services depends on local law and is available where local law permits in Indonesia.
These terms form the agreement between you and dudukgo when you open an account or use any part of our platform. They apply to every session — whether you access via mobile browser, explore slot rooms from CQ9 or Joker, join a live table, or move funds through your DANA or GoPay wallet. We update these terms when our services change, when local regulations shift, or when we add new account features. The version shown on this page is the current one. Continuing to use your account after an update means you accept the revised terms. If you disagree with any change, the right path is to stop using the service and contact our support team to close your account. Availability of our services depends on your region and local law. We do not represent that every feature is accessible in every jurisdiction. Your account wallet, transaction records, and support history are held in accordance with these terms and our data handling practice described in the Trust section below. If any part of these terms is found unenforceable under local law, the remaining provisions continue in full effect. Questions about what applies in your situation can be directed to our support team via the contact paths listed on this page.
Transactions made through DANA are subject to these terms and DANA's own service conditions. Disputes about wallet top-up amounts should be raised with support, and transaction records are visible in your account dashboard after login.
GoPay payments into your account wallet are covered by these terms. If a GoPay transfer does not reflect in your balance, contact support with the transaction reference number shown in your GoPay app.
OVO transfers processed through your account are subject to the same terms governing all wallet activity. Check your account dashboard for the current balance and transaction log after any transfer.
Not every part of your dudukgo experience falls under identical rules. Understanding what these terms cover — and where third-party conditions also apply — helps you know where to look when something needs clarifying.
Your login credentials, account settings, and session activity on dudukgo are fully governed by these terms. Account security steps and verification requirements are shown inside your account when you log in.
Deposits and withdrawals through DANA, GoPay, or OVO are covered by these terms for the platform side. The e-wallet provider's own conditions also apply to the transfer leg handled by their service.
Game titles from CQ9, Joker, PlayStar, Microgaming, and JDB are accessible through our platform under these terms. Game rules and payout structures for each title are shown within the game itself.
External sites, payment apps, or any service you navigate to from dudukgo operate under their own terms. We do not extend our terms to third-party platforms, and any dispute there is handled outside our support scope.
As an account holder, you have concrete options for managing your information and your relationship with dudukgo. You can review your full transaction history inside your account dashboard at any time after login — no need to contact support for routine records. If any account detail is incorrect, such as your registered contact information, the correction path is shown inside account settings. For questions that go beyond self-service — account closure, data queries, or a concern about how these terms have been applied — our support team is the direct route. Raise a question through live chat or email and keep a reference number for follow-up. We aim to respond to policy-related questions within a reasonable timeframe, and the current status of any open query is tracked in your support history. Access to specific features may depend on account verification status, which is shown in your account panel.
Your transaction log, session history, and wallet balance are visible in your account dashboard after login. No additional request is needed to view your own records.
Update your registered email, phone number, or contact preferences directly in account settings. If a field cannot be edited, contact support with the detail you need corrected.
Policy questions — including how a term applies to your account — can be raised via live chat or the support email listed on this page. Keep the reference number provided in the response.
To close your account, contact our support team through any of the available channels. Any remaining wallet balance will be addressed through the standard withdrawal path shown in your account.
For anything about these terms that you cannot resolve through your account dashboard, our support team handles policy queries directly. Reach us through any of the channels below.
Available inside your account after login. Share your account reference so the team can pull up the relevant transaction or policy record without asking you to repeat details.
Send policy questions to our support address. Include your registered account email and a clear description of the term or transaction in question. We track each query with a reference number.
Every query you raise through live chat or email is logged in your support history inside the account dashboard. Check there for the status of an open question before sending a follow-up.
Our approach to data handling, cookies, and account security is straightforward: we collect only what is necessary to run your account, process transactions through DANA and GoPay, and provide support. We do not sell your personal data to third parties.
Account data — including your registered contact details and transaction history — is retained for as long as your account is active and for a period after closure required by applicable local regulations. The retention period is stated in the full privacy section accessible from your account.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect how some account features behave.
Your account is protected by login credentials you set. Security steps including verification requirements are shown inside your account panel. If you suspect unauthorized access, contact support immediately via live chat so the team can review your session log.
To request a change to how your data is handled, or to ask what data we hold about your account, contact support through the email channel listed on this page. Reference the specific data or process you are asking about so the team can respond accurately.
Answers to the questions our account holders ask most often about these terms, their rights, and how to act on them.
Yes. Any transaction you process through DANA or GoPay into or out of your account wallet is covered by these terms on the platform side. The e-wallet provider's own conditions also apply to the transfer leg. If a deposit is not reflected in your account, contact support with the reference from your DANA or GoPay app.
Your full transaction log is in your account dashboard after login. It shows wallet movements, game session records, and any support queries you have raised. You do not need to contact us to access your own records — the dashboard is the starting point for most account questions.
When we update these terms, the new version is published on this page. Continuing to use your account after the update takes effect means you accept the revised terms. If you want to review what changed, compare the current version with the previous one linked at the bottom of this page.
Most account details can be updated directly in your account settings — look for the profile or contact section after login. If a field is locked or cannot be edited from settings, contact our support team through live chat or email and tell them exactly which detail needs correcting.
Yes. Account closure is your right under these terms. Contact support via live chat or email to start the process. Any balance remaining in your account wallet will be handled through the standard withdrawal path, which is shown in your account before the closure is finalized.
Policy questions go to our support team — via live chat inside your account or the support email listed on this page. Include your account email and describe the specific term or situation clearly. Every query gets a reference number so you can track the response in your support history.