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At dudukgo, your account data belongs to you. This policy explains what we collect when you log in, top up via DANA or GoPay, or contact support — and what choices you have over that information. Access and eligibility depend on local law and eligible regions.
This policy applies to all data collected through your use of dudukgo — including account registration details, payment wallet references such as DANA and GoPay, session activity, and any messages you send to our support team. When you link a DANA or GoPay wallet to your account, we store only the reference identifiers needed to process your transaction; we do not store full wallet credentials or payment authorisation codes on our side. Data we collect falls into three categories: information you provide directly (name, contact details, account preferences), information generated by your activity (login timestamps, session device type, transaction reference numbers), and information from your device browser for session security purposes. We do not sell this data to third parties. We share it only where required to process your account transactions, respond to your support requests, or comply with applicable law in regions where the service is available. Where local law governs how long we may keep your records, we follow that requirement. You can ask us to confirm what data we hold on your account by using the contact routes listed in this policy.
DANA payment references are stored as transaction identifiers only. Full wallet credentials are never retained by dudukgo after a transaction is processed.
GoPay top-up references follow the same handling. We record the transaction ID and amount for account reconciliation; authorisation is handled by GoPay directly.
Login history, session timestamps, and device type are kept for account security and support purposes, in line with applicable data retention rules for eligible regions.
Messages sent to our support team are stored to track your request through to resolution. You may ask us to confirm what is on file for your account at any time.
This policy covers data handled directly by dudukgo. Some parts of your experience — payment processing via DANA or GoPay, and game content delivered by studios such as CQ9 or Joker — involve third-party services that operate under their own privacy terms. Knowing where our responsibility begins and ends helps you understand exactly which entity to contact when you have a question about your data.
Login credentials, session tokens, and account preference settings are fully within this policy. Contact us directly to review or correct these records.
Transaction reference IDs stored on our side are covered here. The full payment data processed by DANA or GoPay falls under their own privacy policies.
Pages, game lobbies, and support chat logs generated within dudukgo are covered by this policy for the duration we are required to retain them.
Game content from CQ9, Joker, PlayStar, Microgaming, and JDB is delivered through their platforms. Data those studios collect through their own systems is governed by their own terms, not ours.
You have real, actionable choices over the data dudukgo holds on your account. The most direct route to reviewing your records is through your account dashboard after login — your transaction history, linked wallet references, and contact preferences are visible there. If something looks incorrect, you can request a correction by contacting our support team directly. For questions about what specific data we hold, use the email or live chat contact routes listed in the Support section of this policy. We will acknowledge your request and respond within the timeframe required by applicable rules for eligible Indonesia regions. Requests to delete account data are assessed against our legal retention obligations; where deletion is not possible in full, we will explain what can be removed and what must be kept and why.
Log in and open your account dashboard. Transaction references, session history, and wallet links are listed there for your review at any time.
If your contact information or account preferences are wrong, update them in account settings or raise a correction request with our support team.
Send your question via the support email or live chat route shown in this policy. Include your registered account identifier so we can locate your records.
You may request deletion of your account data. We will confirm what can be removed under applicable retention rules and complete eligible deletions within the required period.
For any question, correction request, or data enquiry related to this privacy policy, use one of the contact routes below. Quote your registered account identifier so our team can locate your records and respond accurately.
Open the chat icon from any page inside your logged-in account. Our support team can handle data questions and direct your request to the right handler.
Write to our support address listed on the Contact page. Include your account ID and describe your privacy request clearly so we can process it without delay.
Your transaction history, wallet references, and session records are visible directly in your account dashboard after login — check here first before raising a formal request.
We apply consistent data handling practices across the account areas you use — login, wallet top-up, game sessions, and support contact. Cookies on dudukgo are used for session management and security; they are not used to build advertising profiles. You can review cookie settings through your browser. Account security relies on session-based authentication; if you suspect unauthorised access, contact support immediately via live chat to freeze your session. Data retention periods follow applicable rules for eligible Indonesia regions — we do not keep records longer than required. To request a change to any data we hold, use the support routes in this policy.
We use session cookies to keep your account secure while you navigate between the lobby, wallet, and support pages. No advertising or cross-site tracking cookies are set by dudukgo.
Sessions are authenticated on login. If you notice unexpected activity in your account dashboard, reach out to live chat support straight away to suspend access.
We keep account records for the period required by applicable law in eligible regions. When the retention period ends, records are deleted or anonymised in line with that requirement.
To correct, query, or request removal of data we hold, contact us through live chat or support email with your account ID. We track every request through to resolution.
The questions below cover what our policy means in practice for your account, your DANA or GoPay wallet references, and your rights as someone using the service in Indonesia.
We collect the contact and identity details you enter at registration, your login history, session device type, and transaction reference IDs linked to DANA or GoPay top-ups. We do not collect payment credentials; those stay with the wallet provider.
No. When you top up via DANA or GoPay, we record only the transaction reference ID and amount for account reconciliation. Full wallet credentials and authorisation codes are handled entirely by DANA and GoPay on their own systems.
Log in and open your account dashboard — your transaction history, wallet references, and session records are visible there. For a fuller data summary, contact our support team via live chat or email with your account ID and we will confirm what is on file.
Yes. For corrections, update your details in account settings or contact support. For deletion requests, reach us by live chat or email. We will confirm what can be removed within the retention rules that apply to eligible Indonesia regions and complete eligible deletions within the required timeframe.
Game studios such as CQ9 and Joker deliver game content to the lobby but do not receive your account registration data from us. Any data those studios collect through their own game interfaces is governed by their own privacy terms, not this policy.
We use session cookies to keep your account authenticated as you move between the lobby, wallet, and support pages. No advertising cookies are set. You can manage or clear cookies through your browser settings; note that removing session cookies will log you out of your account.